On 09/08/2026, customers connected via our AKL4-TR1 network edge experienced a brief loss of connectivity due to an unplanned interface reset. All affected interfaces automatically recovered and network routing fully reconverged within 8 minutes.
Customers connected via AKL4-TR1 would have experienced intermittent packet loss, dropped sessions, or unavailability of services routed through this router.
Impact was limited to the incident window of 15:45-15:53. Service has been fully restored and stable since.
| Time | Event |
|---|---|
| 15:45 | Router health-monitor triggered a fault condition, causing all interfaces to drop and reinsert |
| 15:45–15:52 | Interfaces began rediscovery and recovery |
| 15:52 | All interfaces reported back up |
| 15:53 | Network routing fully reconverged |
The router's internal health-monitoring subsystem triggered a software defect that led to reset of all network interfaces. The device's self-healing mechanisms restored the interfaces and routing state without requiring manual intervention.
We're continuing to investigate the underlying trigger internally. Specific hardware/vendor diagnostic details are not included in this public summary.
The affected router automatically recovered without engineer intervention. Our monitoring systems detected the event in real time, and our team confirmed full restoration of service by 15:53.
We are reviewing logs and diagnostic data to identify the underlying trigger.
We apologise for any disruption this caused. If you continue to experience issues, please contact support@vorco.net.