Our backhaul vendor has resolved the issue and we are seeing all impacted customers back online. We will be provided with a Reason For Outage (RFO) in due course. Any impacted customers wanting an RFO for this incident should raise a ticket so we can share the RFO when we have it.
Posted Oct 14, 2026 - 10:12 NZDT
Identified
Start Time: 0316 Service(s) Affected: Tuatahi fibre connections in Taranaki Customer Impact: Loss of service
This is due to backhaul vendor maintenance overnight. We are liaising with our backhaul vendor to resolve this.
We apologise for any inconvenience this may cause.