Start Time: 1100 Service(s) Affected: SkyPhone Premium Customer Impact: Customers who have a combination of call recording enabled AND calls coming in via a hunt group OR call queue, may have no audio when the call is answered. This is due to a fault with the call recording component of the service. The fault is being worked on as a high priority.
As a workaround to this issue until it is resolved, customers can use one of these options: * When answering an inbound hunt/queue call, place the call on hold then take it off hold and the audio will be restored. OR * Disable call recording
Other calls are NOT affected.
We apologise for any inconvenience this may cause.